A rejoint le : 21 mars 2022
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This standard specifies the requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). It represents a consolidated set of management procedures that constitutes a service management system for the productive distribution of services to the business and its stakeholders. ISO Information Technology Management System describes specifications for the service providers to organize, initiate, execute, control, observe, measure, preserve and develop a Service Management System.iso 20000 certification

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